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Residential Customer Satisfaction Survey
Please help us continue to offer you exceptional service by answering the following questions.
First and Last Name:
Address:
Email address:
Date of last cleaning:
1. How would you rate the quality of the following services:
Floors:
Excellent
Very Good
Good
Fair
Poor
Dusting:
Excellent
Very Good
Good
Fair
Poor
Kitchen:
Excellent
Very Good
Good
Fair
Poor
Bathrooms:
Excellent
Very Good
Good
Fair
Poor
Bedrooms:
Excellent
Very Good
Good
Fair
Poor
Living Rooms:
Excellent
Very Good
Good
Fair
Poor
Ceiling Fans:
Excellent
Very Good
Good
Fair
Poor
Window Sills:
Excellent
Very Good
Good
Fair
Poor
2. How would you rate the maid service you have received from our house cleaning staff?
Excellent
Very Good
Good
Fair
Poor
3. How would you rate the level of service you have received from our office staff, including sales and quality assurance?
Excellent
Very Good
Good
Fair
Poor
4. Do you receive a return phone call promptly?
Yes
No
5. How would you rate the attitude/friendliness from our office staff?
Very Friendly
Somewhat Friendly
Fair
Poor
6. How would you rate the attitude/friendliness of your Maid(s)?
Very Friendly
Somewhat Friendly
Fair
Poor
7. Would you recommend our service to your friends or family?
Yes
No
Why or why not?
8. What do you like best about Maid To Sparkle’s Cleaning Service?
9. Any suggestions you have to improve our services are greatly appreciated!
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